AXA’s unique culture of Care & Dare allows our people to challenge the status quo and innovate, supported by a caring environment where it is safe to speak up. With the AXA Managers Academy, we equip our people managers with a “caring”, “daring” and “growth” mindset. Our Employee Pulse survey empowers our employees to shape our decisions and culture together. Additionally, our flexible smart working policy offers flexibility for our employees, fostering an agile and adaptable work culture that thrives on innovation and resilience.
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.
As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.
We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.
My work means everything to millions
At AXA Hong Kong and Macau, we invest in our people as our most valuable asset, providing upskilling opportunities such as Generative AI training, Mental Health First Aid Training, and programs like the AXA Climate Academy, AXA Week For Growth. We also have structured talent development programmes in place to identify individuals with exceptional capabilities and provide them with the necessary tools and opportunities for both professional and personal growth.
Our community is built on Care and inclusion. We Care for our people through a global holistic program named the 'We Care' Program which aims at enhancing the health and well-being of our employees by providing support to them at different life stages and during moments that matter. It is deployed through four main pillars: the Healthy You Program, Parental policy, Caregiver policy and Domestic and sexual violence policy. In addition, we promote all-round wellbeing through initiatives like Invest In You Days, Mental Health First Aiders Community, Family Fun Day, etc.. We drive progress on Inclusion & Diversity so everyone feels they belong, focusing on our five priorities: LGBT+, Gender, Disability, Cultural Diversity and Multi-generations. We also expand our support and Care to communities and society through the AXA Week For Good volunteering.
"AXA has empowered me to dare for my own career and personal development, with the belief that I can make a difference. With the care and support received from my managers and peers, I was able to stretch beyond my comfort zone, navigate new career transitions while taking calculated risks and embracing new experiences.
I also take pride in our collective efforts as part of the Contact Centre teams, always ensuring our customers feel our care and empathy during challenging times. The collaborative spirit of One AXA in delivering exceptional customer experiences is truly fulfilling. "
Natalia D.Cruz, GI & Life Contact Center Director (‘Care & Dare’ Culture KOL)
“In AXA, I was able to take on different roles within the Hong Kong Compliance and Asia Compliance teams, broadening my horizons and allowed me to pursue my most cherished professional role.
AXA has also supported my growth by encouraging me to invest in continuous professional learning, equipping myself to provide more effective guidance to the business and different stakeholders"
Keith Wong, Chief Compliance Officer ("Care & Dare" Culture KOL)
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